Escape Room FAQs
What is Xtreme Escape (XE)?
XE is an escape room venue with 2 different experiences. In each experience you will be locked inside for a designated amount of time while you and your team try to figure out how to escape. The rooms contain clues, trap doors, and hidden items. Anything that’s not glued or bolted down can be moved and may be an integral piece in your quest to escape (and survive).
Is this a haunted house?
No, XE is an escape game and is very different than a haunted house. You will enter the room with the rest of your team, and then be given a set amount of time to solve the puzzles inside and escape. You’ll directly interact with many aspects of the environment inside, touching things, moving things, opening things, (occasionally crawling through things) etc. There are no lines to follow or set paths to traverse, just a space full of clues, items, and puzzles.
Is the basement scary?
There are definitely elements of fright within each of our 2 experiences and the story line, but we wouldn’t classify this as a “scary” experience.
How long do I have to complete the game?
All three of our games are 60 minutes long. After the 60 minutes you either escaped and won or you didn’t and are stuck in our rooms forever… Just kidding.
Are there age restrictions to attend?
No one under the age of 10 years will be admitted. Participants 17 years or younger must be accompanied by at least one adult that is at least 21 years old, and must have a waiver signed prior to participating.
How long before my scheduled time do I need to arrive?
We ask that you arrive at least 20 minutes prior to your scheduled ticket time in order to fill-out paperwork and listen to our tips and safety speech. DO NOT BE LATE, if you arrive late your tickets will not be refunded or rescheduled.
If I'm late, can I still play?
If you arrive after we have started the game (the time slot you have booked), we cannot allow you inside. This would disrupt the game for the other participating players and negatively affect the schedule for the rest of the shows. No refunds or rescheduling of show times will be offered for late arrivals or no-shows. Please account for traffic, and map us out beforehand so there are no surprises.
I need to reschedule my reservation!
If you need to reschedule, you MUST contact us AT LEAST 2 days (48 hours) before your reservation. If you contact us after this period, or if your booking was created within this period, we WILL NOT be able to reschedule your booking. Please be aware of this before booking your reservation with us.
I would like to cancel my reservation for a refund
We have a strict NO CANCELLATION/NO REFUND policy. All sales are final and nonrefundable regardless of whether you show up for your reservation or the reasoning for you not being able to make it. Please be aware of this before booking your reservation with us.
IMPORTANT: We ask that you please do your research on what this is, where it is located, and how you will get here on time BEFORE purchasing your tickets.
How many people can play at once?
Each room varies, see below for maximum allowances:
The Missile Bunker = Up to 2-6 people, Click here to purchase tickets and reserve your time.
The Monkey Lab = Up to 2-6 people, Click here to purchase tickets and reserve your time.
There is no minimum number of tickets that must be purchased, but if you purchase less than the room’s capacity, be prepared to share the room with other guests. Sharing the room can actually make the experience more fun.
NOTE: Our rooms require at least 2 people. If you are alone and want to try them out. Make sure you book a spot on a room that has at least 1 reserved spot on it.
What if I have a group larger than the maximum occupancy of the room?
In this case management may make rare exceptions, but we strongly advise against it. We could fit up to 8 people but it is more comfortable with no more than 6. If your group is 7 or 8 people we can accommodate. Please call us for reservations of 7-8 people.
What is an escape room/escape game?
The escape game genre started out as a series of point-and-click computer games where players must escape from a locked area by using the environment around him/her. XE is a live version of this, where you must physically search the environment for items and clues that will help you escape. You are given a set amount of time to try and escape before your fate is sealed.
Will I actually be locked in the room?
Yes, the exit door will actually be locked immediately after the game begins. However, there will be a “panic button” near all exit door that you or any member of your team may press in case of an emergency. Hitting this button will unlock the exit door so that you can exit the room safely.
Can I play if I'm pregnant?
This is completely up to you. Since there are elements that may frighten or startle you, we would recommend that you sit this one out, but again its up to your discretion. If you do decide to visit us while pregnant, please make sure to make your host aware of your pregnancy long before your game begins.
Are there actors in the rooms and will they touch me? Can I touch them?
No there are no actors in our rooms.
Do I have to book online or can I pay cash when I get there?
Unfortunately, we have too many instances where people make reservations to pay cash at the door and are simply no call no shows. For this reason all tickets must be paid in advance. We are sorry for the inconvenience. However, if cash is you’re only option, we can accept full payment in advance in order to secure your ticket time. Please call 919-561-1116 to schedule your advance cash purchase.
Can I show up and play?
If you show up at our park and we have the room available then absolutely as long as we have the appropriate staff. We highly recommend you reserve and pay your tickets online. You don’t want to come up all the way up here to find out that the rooms are full. But if you do we have a great bar for you to have a snack and chill.
I'm commuting 2 hours to be there, and I arrived an hour early. Is there anything else to do there?
Yes, XE is part of Xtreme Park Adventures theme park. We have many activities like ziplining, ropes course, paintball and more!
What is the parking situation there?
We have hundreds of parking spots!
I can't find you guys, where are you?
Our Address is 7460 Wake Forest Rd. Durham, NC 27703. We are about 3 miles from Creedmoor Rd (HWY 50) in Raleigh and about 9 miles from downtown Durham.
I am planning a party, what services do you guys offer?
Whether it be a Birthday, Anniversary, or Wedding Party we are certainly a fun filled destination that provides a unique thrill you just can’t get anywhere else. We have the following available as options: Private VIP area to host your party, catering, or basic food. Give us a call to book your private party today or contact us online.
My business does company outings, do you offer team building exercises for company outings?
We do offer Team Building services, and we’ve had some very large corporations come and benefit from the experience. Not only will it be unparalleled with respects to adrenaline pumping fun, it is also a valuable experience for comradery with coworkers, and an insightful observation of your team’s strengths. Click here for more information.
Is it possible to book a show time outside of the current schedule?
Absolutely, we can always book a special time, however the minimum purchase is 1 full room. We can do this any time before or after our current schedule, or even on days closed. Please call 919-596-6100 to schedule.
I purchased tickets, but I need to reschedule to a later date, how do I do that?
As long as you are within the 48hs for rescheduling you can give us a call and we would gladly help you find the next available spot for you.